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Orders cannot be returned. Please contact us if your merchandise was damaged durning shipment within 48 hours of receiving your order.
Please reach us at contactus@kinplicity.com if you cannot find an answer to your question.
Wooden wicks require more maintenance than your traditional wicks. They love to be short and trimmed before every burn. To keep a good flame on your wooden wick you can use your wick trimmers purchased from us to keep wicks freshly trimmed. In case you don’t have any wick trimmers you can use your fingers to pinch off the burnt wick.
Wooden wicks are cleaner burning and they don’t mushroom or cause carbon soot. They burn longer, making the candle last longer. They also help provide a better scent throw. We can’t forget that amazing crackling sound that’s very soothing.
Here at Kinplicity we believe in nontoxic products and most essential oils are not candle grade. Meaning they aren’t meant to be heated to high temperatures (most become toxic once heated). We decided to use high quality fragrance oils that are regulated for safety by the IFRA (The International Fragrance Association).
We wanted a wax that fit our standards for clean burning this wax does just that. Coco apricot creme wax is natural, biodegradable, vegan and non-toxic with a slow burn. Our wax was made right in the USA.
Kinplicity is not responsible for lost or stolen packages marked delivered by USPS. If your order says delivered but you can’t find your package, please contact your local USPS. They will be able to track when the package(s) were left. Please check with family and neighbors as well, they just may have it.
Please verify that your shipping address is correct before placing your order. If your order was placed with an incorrect address, you the buyer is responsible for additional postage required for us to resend package(s). The buyer is also responsible for postage to resend package(s) that have been returned to us for any other reason.
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